HR glossary

Recruiting metrics and terms in plain language

12 terms

  • Time to hire

    Days from application to accepted offer; IT 30–45, mass roles 3–7.

  • Cost per hire

    Hiring spend per hire: sources + recruiter time + onboarding.

  • Offer acceptance rate

    % of accepted offers; below 80% signals an offer or process problem.

  • Attrition vs turnover

    Attrition — unreplaced exits; turnover — all rotations in a period.

  • Probation

    Probation: workers ≤1 mo, specialists ≤3 mo (Ukraine).

  • Grade/level

    Career ladder step with salary band; junior–middle–senior–lead.

  • Bench/на заміну

    Candidate reserve for open roles; shortens time to hire.

  • eNPS

    Employee willingness to recommend; >20 good, >50 excellent.

  • Onboarding 30/60/90

    3-month adaptation plan: goals, mentor, checkpoints.

  • Exit interview

    Interview at exit; captures real turnover reasons.

  • Outstaffing

    Worker employed by a provider, works for you; 10–20% fee.

  • People ops vs HR

    People ops — processes and analytics; HR — recruiting and admin.