Review management

Weighted rating across platforms and reviews needed to reach the target

Ratings

Booking (×10)

Booking reviews

Google (×5)

Google reviews

Airbnb (×5)

Airbnb reviews

Target rating (×10)

Platforms use different scales: Booking /10, Google and Airbnb /5. The weighted rating is computed on a ×10 scale weighted by review counts. A new review moves the average more when the count is low — every review is critical early on. Respond to all reviews: response speed affects conversion.

Summary

9.12 /10

Reviews: 195

10/10 reviews needed for target: 52