Shop scam protection
Documentation protocol covering typical scam scenarios
Protocol
1.
Intake act with photos
4-side car photos + interior + odometer at intake. Client signs.
2.
Defect in client's words
Record the defect as described by client, not our conclusions.
3.
Written approval
Extra work only after written approval (SMS/messenger from client).
4.
Video diagnostics
Disputed assemblies filmed before disassembly.
5.
Pickup act
Joint inspection at pickup, signature confirming no claims.
6.
Shop cameras
Bay CCTV — evidence against damage accusations.
Typical scams: 'scratched during repair', 'swapped my part', 'broke after service'. All covered by intake/pickup photo records and written approvals.