Repair turnaround (SLA)
Order queue + engineer capacity → realistic deadline
Input
Deadline
+25% buffer: 2,7 d
2,1 work days
- Queue wait
- 1,9 d
- Work time
- 0,3 d
Real turnaround = queue ÷ capacity + repair time. Promise clients a deadline with +20–30% buffer — beating SLA beats missing it. Classify work: simple (≤1h), medium (2–4h), complex (>4h).