Hotelier's glossary

ADR — average room rate. RevPAR — revenue per available room (ADR × occupancy). Occupancy — % sold rooms. RevPAC — per guest. GOPPAR — profit per room.

Check-in/out — arrival/departure. No-show — non-arrival. Overbooking — selling past capacity. Walk-in — unbooked guest. Day-use — daytime room. Turndown — evening service.

OTA — online agency (Booking, Airbnb). Channel manager — rate sync across channels. Rate parity — same price everywhere. BAR — best available rate. LOS — length of stay.

SGL/DBL — single/double. Twin — two beds. Studio — room with kitchenette. Suite — luxury. Room only / BB / HB — no meals / breakfast / half-board.

No-show fee — non-arrival charge. City tax — local tourist levy. Deposit — damage deposit. Folio — guest bill. Upsell — upgrades (better room, late checkout).

House rules — internal regulations. Public offer — the booking basis. Guest personal data — data protection law. Classification — star category.