Delivery SLA
On-time % → contract penalties/bonuses
Input
Penalty risk/mo
❌ SLA breached
3 000 ₴
- Late/mo
- 210
- Allowed by SLA
- 150
- Breaches
- 60
SLA 95% on-time = 5% of orders are late. B2B contract penalties: 20–100 ₴/order or a % of the sum. Weigh the cost of overperformance (extra couriers at peak) vs penalties — sometimes paying the penalty is cheaper.