Agency glossary

Business terms

Utilization — % of billable hours. Bench — unassigned specialists. Pipeline — potential deals. Retainer — monthly hour package.

Contracts

SOW — detailed work description. MSA — master agreement. Change request — paid scope change. SLA — guaranteed service metrics.

Delivery

Time & materials — hourly billing. Fixed price — fixed scope price. Dedicated team — client-dedicated team. Handover — project transfer.

Roles

PM — project manager. AM/account — client manager. Delivery lead — owns all projects. Sales engineer — technical sales.

Money

Blended rate — team average rate. Realization — % billed vs earned. Write-off — unbilled hours. Utilization below 60% — loss.

Process

Discovery — research phase before estimating. Sprint — agile iteration. Code freeze — no changes before release. Retro — team iteration review.

Sobre Glosario de agencia: más de 60 términos

Glosario de agencia: más de 60 términos — Términos del negocio de agencia: retainers, scope creep, discovery, SLA, bench, utilización. Para agencias: Herramientas de agencia. Use nuestras herramientas sin registro ni instalación de software. Todos los cálculos se realizan en su navegador — sus datos nunca se envían a un servidor.