NPS — Net Promoter Score

Enter the 0–10 score distribution — get NPS and interpretation

Answers to 'Would you recommend us?' (0–10)

Result

23

Acceptable (0–30): base exists but loyalty is fragile

Survey template

  • • Q1: 'On a 0–10 scale, how likely are you to recommend [company/product] to a colleague or friend?'
  • • Q2: 'What was the main reason for your score?' — open-ended, this is gold
  • • Survey 2–4 weeks after purchase and regularly (quarterly); respond to detractors within a day