Warranty Claim

Dear Sir/Madam,

 

RE: Warranty claim under the Consumer Rights Act 2015

 

I am writing to make a formal claim under the warranty in respect of the following goods purchased from you:

 

PRODUCT DETAILS

Product: [Product Name and Model]

Date of purchase: [Date of Purchase]

Warranty period: [Warranty Period, e.g. '12 months from date of purchase']

 

NATURE OF THE FAULT

[Describe the defect or fault in detail, including when it first appeared]

 

LEGAL BASIS

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. As the fault has arisen within the warranty period and through no fault of my own, I am entitled to a remedy.

 

As the goods are defective, I request that you:

1. Repair the goods; or

2. Replace the goods; or

3. Provide a full refund of the purchase price.

 

I expect a response within 14 days of the date of this letter. If the matter is not resolved satisfactorily, I reserve the right to escalate the matter to the Alternative Dispute Resolution scheme or to Trading Standards.

 

Please confirm receipt of this claim and advise how you intend to proceed.

 

 

NOTE: This is a template for guidance only. Under the Consumer Rights Act 2015, you have short-term rights (30 days to reject faulty goods) and longer-term rights (up to 6 years in England and Wales, 5 years in Scotland). Keep proof of purchase and all correspondence. Seek advice from Citizens Advice (03444 111 444) if the retailer does not respond.